Pharmacy Support & FAQ

• Enter your email address and confirm with a verification code.
• Enter a password for your account
• Enter your name, date of birth, phone number and Costco prescription number (optional)

• Sign into your account and go to your Prescriptions home page
• Select “Manage People and Pets"
• Select “Add a Person or Pet"
• Select “A Child Under 18"

• When a child turns 18, he or she will be automatically removed from the family account. The family account owner will be notified that the child was removed.
• If your child wants to continue to have his or her prescriptions managed by the family account owner, the account owner will need to re-invite them.

• Sign into your account and go to your Prescriptions home page
• Select “Manage People and Pets"
• Select “Add a Person or Pet"
• Select “An Adult 18+"
• Enter the name, date of birth and either email or mobile phone number of the person that you would like linked to your account.
• They will be sent a consent notice and once completed you will be able to manage their pharmacy information in your account.

• Sign into your account and go to your Prescriptions home page
• Select "Manage People and Pets"
• Select the ellipses icon next to the family member's name and select "Remove from Account"
• Confirm removal.

If you choose to manage prescriptions for your family members and pets, those additional patients do not need their own Costco Pharmacy accounts.

However, if your family member is 18 years of age or older, he or she will receive an invitation to allow their family member to manage their prescriptions. Patients 13-17 years old will receive an invitation only if they have their own account. Children 12 years and younger as well as pets do not require confirmation.

• Other pharmacy name
• Other pharmacy phone number
• Name of your medication
• First name
• Last name
• Date of birth
• Mobile phone number

• Other Costco location
• Other Costco phone number
• Name of your medication
• First name
• Last name
• Date of birth
• Mobile phone number

• Physician name
• Physician phone number
• Physician city and state
• Prescription name
• Prescription dosage

• For more information on vaccines, please visit Costco Pharmacy Immunization Program.
• You can also obtain information about vaccinations and immunizations from CDC Vaccines & Immunizations.

• Whether you're looking for flu, pneumonia, whooping cough or COVID-19 vaccinations, we can help. Costco Pharmacy offers vaccines for children, adolescents, teens and adults, plus certain injections for adults.
• Costco pharmacies can administer flu vaccines to individuals ages 3 years and older. Age restrictions for other vaccines vary by state, please contact the pharmacy directly for any questions.

• Yes, scheduling Immunization can be done by visiting Costco Immunization Scheduling.
• Walk-in appointments available are on a first-come, first-served basis. Things to bring for your appointment and other check information
• Save time by bringing your completed and signed Immunization Consent Form.
• Bring your prescription insurance card. If you have multiple insurers, please bring all cards. For Medicare patients, this will be the red, white and blue Medicare Part B card.
• Wear comfortable clothing including a short-sleeved shirt.
• Check in at the consult window 10 minutes prior to your appointment.

• The next time you visit a Costco Pharmacy, tell a pharmacist that you’d like to enroll in mobile services or text messaging.
• You can also register for text messaging on our website.

• To cancel SMS/text service, you can text STOP to 27104 from your mobile phone at any time.
• Message and data rates may apply. You can receive a maximum of 50 text messages per month.
• The Mscripts Pharmacy Terms of Service is available at: https://costco.mxterms.com/tos
• The Mscripts pharmacy privacy policy is available at: https://costco.mxterms.com/privacypolicy
• The Costco Pharmacy privacy policy is available at: https://www.costco.com/privacy-policy.html

• Search for your medication at Costco.com/cmpp to compare prices and save.
• Show your Costco membership card at the participating pharmacy of your choice to receive your discount.
• Save money instantly with exclusive member-only Costco pricing!

• If you received a refill reminder with a link that allows you to select a prescription for Delivery By Mail (DBM), then you are eligible. Some prescriptions may not be eligible even if they are filled at the same time.
• You can also visit our pharmacy online to check the eligibility of prescriptions and place orders.

• Verify your identity.
• Select your prescriptions to add to the order.
• Select your delivery address.
• Select your payment method.
• Confirm your order.

• You can get long-term(maintenance) medications delivered. To be eligible for delivery, you must have a prescription written for at least a month-long supply.
• We don't offer delivery for short-term(acute) or temporary medications, such as an antibiotic. There are also restrictions on delivery for controlled substances.
• Please contact your pharmacy for questions regarding drug eligibility for delivery.

• Order Placed. This means we've received your order and we're getting it ready to ship.
• Canceled. Your order has been canceled.

• If you received an "order ready" text message with a link that allows you to select a prescription for Instacart delivery, then you are eligible to get at least one prescription delivered. Some prescriptions may not be eligible even if they are filled at the same time.
• You can also visit our pharmacy online to check the eligibility of prescriptions and place orders.

• If you received an "order ready" text message with a link that allows you to select a prescription for Locker, then you are eligible. Some prescriptions may not be eligible even if they are filled at the same time.
You can also visit our pharmacy online to check the eligibility of prescriptions and place orders.

• You will be notified at your preferred notification method (SMS/Push/Email) with a Locker Claim/Pick-up Code and the location of the Locker unit once it’s ready.
• You can also find your Locker Claim/Pick-up Code in the Order History section on the Costco pharmacy web page.

• Open your delivery confirmation notification or go to your order history on your Costco Pharmacy App.
• Locate the Locker Claim/Pick-up Code.
• Enter your code on the touch-screen display.
• The correct Locker slot will open and you can remove your order.

• Sign into your account and go to Prescriptions.
• Under the Profile tab, select Manage Family Account.
• Select the option Pet from the relationship dropdown and select Continue.
• Enter your pet's first and last name and prescription number. This information must match the information from your pet's Pharmacy records.
• Select Continue to advance to Review and Submit.
• If the displayed information is correct, select Confirm. If it isn’t accurate, select Edit Information to make changes.

You can create your account in three easy steps:

• Enter your email address and confirm with a verification code.
• Enter a password for your account
• Enter your name, date of birth, phone number and Costco prescription number (optional)

We generally recommend that patients who are low on or out of medication contact their doctor and request that a 2 - 3 week supply be phoned in to a local pharmacy - this ensures you don't end up going without while waiting for the order to arrive. Most insurance plans have overrides available so that short-term emergency supplies will be covered while you are waiting for mail order, so this is usually both much faster and less expensive for most patients than opting for expedited shipping.

Two levels of expedited shipping are available at an additional cost: UPS 3 - 5 Day Air for $10.95, and UPS 2 - 4 Day Air for $13.95. Processing time remains 1 - 4 business days and is dependent on the volume of prescriptions we are processing, regardless of shipping speed. If you prefer expedited shipping, you can select this when requesting the transfer, or Contact Us via phone or Live Chat to have us request the transfer with the desired shipping speed.

We offer 3 delivery options for your prescription order. The times indicated below include total time for processing and delivery

• Standard USPS: 6-14 business days. FREE.
• 3-Day UPS: 3 to 6 days. $10.95
• 2 Day UPS: 2 to 5 days. $13.95.

Because state regulations vary, Costco Pharmacy is unable to fulfill prescription orders for Schedule II Controlled Drugs for patients without a Costco contracted insurance plan.

Examples of Schedule II Drugs are: Ritalin, Dexedrine, Adderall, Percodan, Percocet, and Oxycontin.

This pharmacy is licensed to dispense controlled substances to: AL, AK, AZ, AR, CA, CO, CT, DC, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

The pharmacy at Costco.com does not have any contractual relationships with any practitioner to provide medical evaluations or issue prescriptions for controlled substances through referrals from this Web site or at the request of Costco Wholesale Corporation, or any employee or agent thereof.

Jimmy Wong, Pharm.D. Licensed in:
570: AL, AZ, AR, CA, IA (non-resident registration), ID (non-resident registration), KS, KY, LA, MA, MD, MI, MS, NE, NV, OK, OR, TN, TX, VA, WV
Corona Specialty Service Pharmacy
Address: 215 Deininger Circle Suite A, Corona CA 92878
Phone #: 866-443-0060
Email address: webpharmacy@costco.com

Jenny Co, Pharm.D. Licensed in:
562: AR, CA, IA (non-resident registration), ID (non-resident registration), KS, KY, LA, MD, MA, MI, MS, NE, NV, OR, TN, TX, VA, WV
Corona Mail Order Pharmacy
Address: 215 Deininger Circle Corona CA 92878
Phone #: 800-607-6861
Email address: webpharmacy@costco.com

Veasna Ting, Pharm.D. Licensed in:
581: AL, AR, GU, IA (non-resident registration), ID, KS, KY, LA, MA, MD, MI, MS, NE, NV, OK, OR, TN, TX, VA, WA, WV
Everett Mail Order Pharmacy
Address: 802 134th St. SW STE 140, Everett, WA 98204-7314 US
Phone #: 800-607-6861
Email address: webpharmacy@costco.com

Samuel Lee, Pharm.D. Licensed in:
1348: AL, AR, IA (non-resident registration), ID (non-resident registration), IN, KS, KY, LA, MA, MD, MI, MN, MS, NE, NV, OK, OR, TN, TX, VA, WV
Indiana Mail Order Pharmacy
Address: 260 Logistics Ave Suite B, Jeffersonville, IN 47130
Phone #: 800-607-6861
Email address: webpharmacy@costco.com

Benjamin Brown, Pharm.D. Licensed in:
1349: AL, AR, IA (non-resident registration), ID (non-resident registration), IN, KS, KY, LA, MA, MD, MI, MS, NE, NV, OK, OR, TN, TX, VA, WV
Indiana Specialty Service Pharmacy
Address: 260 Logistics Ave Suite A, Jeffersonville, IN 47130
Phone #: 866-443-0060
Email address: webpharmacy@costco.com

Pharmacy at Costco.com offers shipping in the United States.

Your physician(s) must be licensed to prescribe medications in the United States in order for us to fill your prescription. Prescriptions from a mid-level practitioner (i.e. ARNP, PA, PAC, etc.) will be accepted if cosigned by an MD or DO or as otherwise allowed by applicable state law.

Our pharmacists are licensed in the appropriate states.

PHARMACY LAWS MAY ALLOW OR REQUIRE A LESS EXPENSIVE GENERICALLY EQUIVALENT DRUG TO BE SUBSTITUTED FOR CERTAIN BRAND NAME DRUGS. CONSULT YOUR PHYSICIAN OR PHARMACIST CONCERNING THE AVAILABILITY OF A SAFE, LESS EXPENSIVE DRUG FOR USE.

For years pharmacists have dispensed generics with confidence knowing that they are quality products that can save you money. Generics have the same active ingredients as comparable brand name products. Costco uses quality generics that meet FDA standards for bioequivalence.

The Pharmacy at Costco.com dispenses all prescription drugs in child resistant containers. If you would like Costco to also include a non-child-resistant cap, please check the appropriate box on your patient profile.

If you request a non-child-resistant container, YOU SPECIFICALLY AGREE AND ACKNOWLEDGE THAT YOU RELEASE COSTCO AND ITS PHARMACISTS FROM ANY AND ALL CIVIL LIABILITY FOR NOT USING THE SAFETY CLOSURE CONTAINER. YOU FURTHER AGREE AND ACKNOWLEDGE THAT THE CHECK IN THE BOX REQUESTING A NON-CHILD RESISTANT CONTAINER CONSTITUTES YOUR SIGNATURE AUTHORIZING COSTCO TO DELIVER A NON-CHILD-RESISTANT CONTAINER.

Information on this site is not meant to substitute for the advice provided by a licensed healthcare provider or other qualified medical professional. You should not use the information available on this web site for diagnosing or treating a health problem or disease, or prescribing any medication. You should carefully read all product packaging prior to the consumption or use of any product, and seek the advice of a licensed healthcare provider. If you suspect that you have a medical problem, promptly contact your health care provider.

The Food and Drug Administration has not evaluated dietary supplements, vitamins, and herbal products. Information and statements regarding these products should not be used as the sole basis to diagnose, treat, cure, or prevent any disease.

Pharmacy at Costco.com does not endorse or recommend the use of any drug. The entire monograph of a drug should be reviewed for a thorough understanding of the drug's actions, uses, and side effects. This information is not a substitute for proper medical care.

Pharmacy at Costco.com makes no representations or warranties; express or implied, including, but not limited to, any implied warranty of merchantability and/or fitness for a particular purpose, with respect to and information or statements made on the Pharmacy at Costco.com Web Site, and specifically disclaims all such warranties and representations. Users are advised that decisions regarding drug therapy are complex decisions. These decisions require the independent, informed opinion of the appropriate health care professional.

Pharmacy at Costco.com respects your right to privacy. We employ security measures and maintain our patient profile database separately from other Costco records to safeguard the confidentiality of personal pharmacy information. We only disclose such information for purposes of treatment, payment or health care operations; as permitted or required by law; or as you specifically authorize. For instance, we may need to contact your physician to clarify prescription information. We may also need to contact your insurer to process payment for your prescription. Further, in the course of our operations, we may need to disclose personal pharmacy information to customer service agents, technical support personnel, or other Costco employees, agents or contractors that help to fulfill your order or respond to your inquiries. We also disclose information in emails to you at your request.

At their request, Pharmacy at Costco.com uses e-mail to communicate with patients. E-mail allows us to create a user-friendly, interactive web site, which maximizes our ability to serve you. Because some people use e-mail to which other people have access, and because unencrypted email sent over the Internet may be intercepted or viewed by others. Each registration should contain an e-mail address to which no other person has access. ALL USERS MUST ADHERE TO, AND AGREE TO BE BOUND BY, THE FOLLOWING PROCEDURES AND TERMS AND CONDITIONS TO HELP US MAINTAIN THE CONFIDENTIALITY OF YOUR PRESCRIPTION RECORDS AND THE RECORDS OF OTHER PHARMACY COSTCO.COM PATIENTS AS REQUIRED BY LAW.

1. Pharmacy at Costco.com requires that individuals who use our service be 18 years or older. Users must keep their passwords confidential, and not disclose the password to any other person.
2. Although children may not directly use our service, parents may create a separate child's patient profile under a child's user registration. That parent then acts as legal guardian.
3. By using Pharmacy at Costco.com you agree to access patient profiles & records belonging only to yourself or the children for whom you act as legal guardian.
4. Generally, we do not provide details about your prescription in our emails to protect the privacy and security of your personal information. By checking the box to receive prescription refill reminders, including prescription details, and clicking the sign-up button, you specifically request and authorize us to include some or all of the following information in ALL of the prescription refill reminder e-mails that we send to you: a. Prescription drug names b. Prescription dates c. Quantities of medication d. Dosage information e. Number of refills

View our online Privacy Policy.

Pharmacy at Costco.com and its pharmacists shall provide pharmaceutical care so that the patient has the following rights:

1. To professional care provided in a competent and timely manner in accordance with accepted standards of pharmacy practice;
2. To be treated with dignity, consistent with professional standards, regardless of manner of payment, race, sex, age, nationality, religion, disability, or other discriminatory factors;
3. To pharmaceutical care decisions made in the patient's best interest in cooperation with the patient's physician;
4. To have the pharmacist serve as one of the patient's advocates for appropriate drug therapy and to make reasonable efforts to recommend alternative choices in cooperation with the patient's physician;
5. To have the patient's pharmaceutical records maintained in an accurate and confidential manner and used routinely to maximize the patient's pharmaceutical care; To receive health care information and a prescription history report upon request; To receive patient counseling, using methods appropriate to the patient's physical, psychosocial, and intellectual status;
6. To have the patient's prescriptions dispensed and pharmacy services provided at a Costco pharmacy of the patient's choice in an atmosphere that allows for confidential communication;
7. To have the patient's drug therapy monitored for safety and efficacy and to make reasonable efforts to detect and prevent drug allergies, adverse reactions, or contraindications; and
8. To have the patient's compliance and proper drug use monitored and professional guidance offered when necessary, and to institute remedial interventions.